FAQs

To access the After-Hours Vet simply phone 4821 1966 and have a pen ready to take down the details provided for the On-Call Vet. As we are sometimes unavailable attending other animals, we also recommend the two emergency clinics in Canberra which are 45mins away that offer 24-hour nursing care:

If you are in need of pet ambulance transfer to Canberra you can contact Pet Ambulance Services https://www.petambo.net.au/

If you find injured wildlife you can phone WIRES on 1300 094 737 or you can bring the animal to us for assessment and we can make arrangements with WIRES.

If you find a stray pet you can phone the Goulburn Companion Animal Facility on 4823 4570 or their After Hours 4822 1080. The Goulburn Pound is a NO KILL Shelter and have an adoption program in place.

To make an appointment to see a vet simply phone us on 4821 1966 or email [email protected].

If your pet is a LARGE BREED DOG >35 kg new evidence is merging suggesting delaying desexing until 12 months of age may benefit some dog’s bone development. For smaller dogs they mature more quickly and so are desexed sometime between 6-12 months of age. Female dogs usually have a season before 12 months of age. Please contact the clinic to discuss any concerns.

ADVANTAGES

If you do not intend to breed from your pet, surgical desexing has undoubted advantages both in the male and the female. In the male it removes the sexual urge so they are less likely to escape and wander looking for girlfriends or mistake human legs, pillows and other inanimate objects as female dogs. Desexing the female prevents oestrus (being in season with signs of a swollen vulva and dripping bloody fluid) as well as breeding. If she is dexed before 12 months of age there is evidnec that this significantly reduces the chance of get breast cancer (remember dogs have four pairs of nipples) and older age problems with infections in the uterus called “pyometron.”

Owners are often tempted to have at least one litter from a female. There appears to be a general misconception that having a litter will improve temperament. There is no scientific evidence to support this theory.

DISADVANTAGES

It is a common fallacy that a desexed animal will become fat and lazy. Judicious feeding of a scientifically prepared complete diet without excessive titbits should adequately control any problem of obesity, just as it does in the non desexed animal. Another common fallacy is that the desexed pet loses character.
Admittedly desexing is often carried out, for certain behavioural abnormalities and often pets will become gentler but they lose neither their spirit nor their intelligence and provided they are not allowed to become obese are just as active as the non desexed counterpart.

Currently you will need to make an appointment to have a consultation with a vet. Consultation hours are: Mon-Fr 8am-6pm and Saturday 9am-12noon.

Surgeries are always booked in prior to the day when not an emergency. If you have an emergency and need immediate veterinarian attention phone 4821 1966. If it is an after-hours emergency phone 4821 1966 and have a pen ready to take down the details provided of the On-Call Veterinarian.

If you are concerned that your pet may need urgent veterinary care please call us on 4821 1966 or come straight down. If it is an after-hours emergency phone 4821 1966 and have a pen ready to take down the details of the on call vet provided.

If you have lost your pet, check the council pound 4823 4570 or after hours 4822 1080 and phone our staff to report the details of your lost pet. In many cases, a pet with a collar, name tag and/or microchip will be happily reunited with its owners. Be sure to check your pets microchip details are up to date or ask one of our friendly receptionists how to change your details!

In order to keep our pricing affordable, we do not provide accounts. Why is this? If we were to provide accounts, we would need to charge more in order to increase our cash-on-hand to pay suppliers, and staff to monitor and administer the accounts and late or non-payments. Instead, we offer the financial services of VetPay and Zip pay for those needing a little help. For more information about VetPay click here and Zip pay click here. We recommend you look carefully into the fees associated with these services. We also recommend pet insurance when your dog is young so that that can help with unexpected fees or having a special rainy-day account for your dog’s health needs.

In a consultation your veterinarian may provide a price range for a treatment plan. This is especially the case where an immediate diagnosis cannot be determined and further investigation or testing is required. Charges are incurred based on the care received and the treatment undertaken, not based on the condition. If, during the course of treatment, further action or medication is required, or your pet needs to stay in the hospital for a longer period, there may be additional costs in addition to the original estimate. The treating veterinarian will keep you updated with these additional costs and discuss whether you can afford the additional costs. We try and partner in the care of your animal at these stressful times when they are unwell or in need of major surgery.

No. As we are caring individuals to all animals, we engage with welfare groups such as WIRES and NARG to try to help the wildlife brought into use before returning them to their carers. We do this free of charge.

Unfortunately insurance companies have yet to put a system in place like HICAPS for human health insurance, which allows immediate claims with your insurer. We hope they set something like this up in the future. Until this happens the insurance companies require you to pay your veterinary health care provider and then claim from your insurer, just like the old days with human health insurance.

This is entirely dependent on the insurance company and cover you select.

We cannot submit a claim directly on your behalf but we will certainly assist with your claim where required by your insurance company. This usually involves your veterinarian completing a claim form your insurer will ask you to give to us and sending your insurer a patient history.

For the same reason a human doctor cannot: it is both unethical and illegal. Without physically examining a patient, it is impossible for the veterinarian to come up with an accurate diagnosis and plan of treatment. A veterinarian can’t make a diagnosis based on symptoms only as observed by an owner. The outward signs may be an indication of any number of internal causes with a wide variety of clinical treatments. A complete physical examination and possible other diagnostic rests are required to determine the cause of the symptoms and best course of treatment. Also, some drugs are prescription medicines and it is illegal to dispense such items without a physical consultation. Some medications have a narrow safety margin so need to be reassessed from time to time in long standing conditions or in the elderly patient and may require blood test monitoring. This can all be discussed in the consultation. 

For the same reason a human doctor requires this. Our veterinarians have an ethical and legal requirement to ensure that the medication prescribed is continuing to be of benefit to your pet, is being prescribed at the appropriate dosage and any side effects are considered. Without physically examining a patient, it is impossible for the veterinarian to maintain a correct diagnosis and plan of treatment. Some medications have a narrow safety margin so need to be reassessed from time to time in long standing conditions or in the elderly patient and may require blood test monitoring. This can all be discussed in the consultation.

This depends on the medication and the condition being treated. As a general rule, our veterinarians cannot prescribe more than 6 months of medication (or 6 repeat prescriptions) without a consultation history check and physical examination. Some medications and/or conditions require more or less frequent checks than others between prescriptions. Your veterinarian will discuss this as part of their treatment plan.