A message to our wonderful clients,

As we are all now aware, the entire state of New South Wales is in a mandatory lockdown/stay at home order. Rest assured that being in the healthcare sector we are essential workers and remain open for business, to care for your pets when you need us.  To keep all our clients and staff safe, we will continue the strict social distancing and disease control measures.

• Booking appointments is essential – however if it is an emergency during business hours (8am-6pm) please make your way up and try to phone us prior to leaving for the hospital.

 

• If you are under any quarantine/isolation restrictions including the ACT breakout and any LGA of concern and your pet is unwell please PHONE US – our priority is your pets health and we will try our best to have them seen to in the safest way possible

 

• You MUST sign in using the QR code or manual sign in at reception

 

• The front door is locked and a receptionist/nurse will invite you in once there is someone available to serve you, minimising your time spent inside the hospital

 

• MASKS must be worn at all times

 

• At the front desk there is HAND SANITISER for your use

 

• Please phone ahead before coming to collect over the counter products or medications for your pet so that we can have them ready for collection to limit your time in the hospital

 

• If you feel UNWELL or fall into a high-risk category, please avoid coming into the hospital. Call us and we will work out how to best assist you

 

• Please LIMIT 1 person per consult. Avoid bringing children when possible

 

• Maintain appropriate personal hygiene and social distance where possible

 

• Please pay with contactless cards whenever possible

 

• Puppy preschool is again on hold until further notice

 

Our After-Hours Service:

During this time we are still here for your pets outside of our normal business hours (for small animal emergencies only). To contact the vet on call please phone us on 4821 1966 and have a pen ready for the after-hours mobile. The on-call vet will triage your pet over the phone and ask you to make your way to the hospital if immediate treatment is necessary. Please note that a nurse may be called in to assist with contact less appointments, social distancing, and treatment. This will be at the expense of the client.

If your pet needs to be transferred to a 24hr emergency referral centre due to the severity of your pets health, this will mean the ACT which currently requires a permit and may mean further isolation unless contactless triage occurs.

 

We are doing everything we can to offer options that enable clients to minimise contact inside the hospital, and even stay out of the hospital entirely if possible, and still receive veterinary care for your pets.

Although this is not our first Covid-19 lockdown, it is still a very stressful and confusing time. We ask for your patience, understanding and co-operation as all of our staff aim to provide the best veterinary care possible in these trying circumstance. If you have any questions, please phone us on 4821 1966 – we are currently experiencing a high volume of calls, however if you reach our message bank please hang up and try again.

 

Stay safe our there and give all your pets a big hug from the team here at Southern Tablelands Vet Hospital xx